Terms & Conditions
This website, www.traceablediamonds.com, is owned and operated by Dediam BV, a company registered in Belgium under the VAT number BE0417.678.337 with its office in Pelikaanstraat 62 #633, 2018 Antwerpen, Belgium.
You as a customer acknowledge that by using this website, and its services offered are subject to the Terms & Conditions that are described on this page. Additional terms and conditions of the customer are excluded, unless they have been accepted in advance by us (TraceableDiamonds.com) in writing. Please take your time and go through them as those are your rights and plights.
As from this point, you, the customer, will be addressed as “The customer” or “you”, and we, at traceable diamonds as “we”.
Please note that we can, at any time change the Terms & Conditions, and it is the customers’ responsibility to keep an eye on it. The moment a purchase has been made by the customer, the Terms & Conditions from the moment of purchase apply to the sales conditions.
1. Order and Purchasing Diamonds:
Whenever the customer selects a diamond from the website and wants to order the diamond, the customer should click on the “Place Order” button and fill in all necessary details. Once the order has been placed, the customer shall get a confirmation email with all the details of the diamond ordered. The customer will also get at a further notice an email with the shipping details. At any stage in between the order and the shipping, we are allowed to cancel the order. Sometimes, due to short periods between ordering and shipping the diamond might have been sold or not available anymore. The diamond will remain our property until receiving full payment.
A sales agreement is only concluded between us and the customer after the order of the (potential) customer has been explicitly accepted by us, who informs the customer of this in a confirmation letter or email. The receipt of the confirmation letter by the customer is the time when the agreement is concluded. We reserve the right not to accept the order or, if necessary, to dissolve the agreement without owing any compensation to the customer, but subject to repayment of any sums paid. In particular if problems have arisen in the past with the person placing the order, as well as if problems have arisen in the past at the specified delivery address or in the case of outstanding invoices.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws).
A breach or violation of any of the Terms will result in an immediate termination of your services.
2. Pricing and data:
Because errors are human, we reserve the right to correct any faults. If prices quoted were not correct and the diamond(s) has not been shipped yet, we will contact the customer and explain the error made by us. If the customer decides to go on with the order, the new correct price will be adjusted onto the invoice. If the diamond(s) has been shipped already, and the error is found, we will also contact the customer and let the customer decide what to do: either return the diamond(s) (on our cost) or agree on the new price. Please note that making errors are human and we do everything in our possibility to provide the accurate prices and data. We do not negotiate prices.
All stated prices are expressed in € (euro), always including 21% VAT. If delivery, reservation or administration costs are charged, this will be stated separately.
3. Payment:
After clicking the “Place Order” button, the customer will select a payment option. By selecting a payment option, the customer agrees on paying the surcharges on the payment method selected, charged by either us or the third party involved.
The customer has the right to choose between the following payment methods:
- Bank wire transfer: IBAN DE52 6665 0085 0008 9312 16
- BIC: PZHSDE66XXX
- VISA
- IDEAL
- MASTERCARD
We undertake to guarantee the safety of the web shop to the best of its ability, but can in no way be held liable for any damage caused by the use of the online web shop and in particular for damage caused by third parties who would abuse the web shop or the payment system.
4. Shipping:
We proudly ship to all countries within the European Union. We do our best to deliver the diamond(s) within the 14 (fourteen) days, after receiving full payment, to the customer. All customers from others countries (outside the European Union) can contact us, and we will make an on-demand offer for the shipping. Please note that all non-European countries must go through the customs and extra days and costs can be counted for handling the shipping.
We work together with the following international shipping companies: DHL, UPS, FedEx, Intex and Mikropakket. All shipments will be delivered insured door-to-door, which means that the customer might be asked to sign for receipt. The customer must see that someone will be available at the delivery address to sign for receipt. An alternate delivery address other than the home address is possible, but as a precaution we might ask for additional documents to ensure ourselves from theft or other fraudulent practices.
Orders are not accepted for delivery on postbox addresses.
Any visible damage and / or qualitative shortcoming of a product or other shortcoming on delivery must be reported to us immediately by the customer. Complaints received after 3 (three) working days after delivery are not accepted.
The risk of loss or damage is transferred to the customer as soon as he/she (or a third party designated by him/her, who is not a carrier) physically takes possession of the goods. The customer cannot designate his/her own carrier.
5. Order Cancellation & Returns:
The customer has the right to change his/her mind and return the diamond(s) until 14 (fourteen) days after receiving the diamond(s). This only applies to diamond(s) ordered from the website, not to on-demand polished or adjusted diamond(s) or received in shop. The customer will have to notify us by email (info@traceablediamonds.com) or registered post ( Traceable Diamonds, Pelikaanstraat 62, 2018 Antwerpen, Belgium) within the 14 (fourteen) days of receiving the diamond(s) and must ensure that the diamond(s) will be sent back insured and at their own expense within the 3 (three) days after giving notice. The customer is responsible for the diamond(s) as long as it is not back to the office. If the diamond(s) gets lost on the way back, the customer is responsible for it, and thus is still liable for the full amount. Once the diamond(s) gets back to the office, and we ensure that it has been sent back in its original package, we will refund the full amount, minus the shipping costs and payment costs made. Please note that the diamond(s) must be sent back in its original state and package, and if the customer fails to do so, we are allowed to fully charge for the stone(s) or allowed to charge for damages made.
If the diamond-sealing is open, broken or damaged the client is loosing his/her right to returns the diamonds.
6. Force Majeure:
We will not be accountable and reliable for a delay, not delivering or handling the customers’ orders, or any of our obligations, caused by events not in our control. Such an event, act, accident, omission, non-handling beyond our reasonable control can be one of the following, not limited to this summation: fire, explosion, storm, flood, earthquake, epidemic, or any other natural disaster. Also administrative actions that limit the market such as restrictions, bans, etc. Actions like riots, strikes, embargo, terrorist attack, etc.
We will as usual do our utterly best to act well during any situation and to deliver the orders safely to our customers.
7. Personal Information:
In order to be able to sell to the customer, and to process the orders well, we will be obliged to keep track of some of the customers’ personal information. We are also bound by the European and Belgian Law in order to protect this information, and not to misuse it. We gather this information by letting the customer fill in all details in an online form, or through email contact or personal contact. All data gathered will be processed and stored in our office and are not to be shared with third parties.
We do also collect information about the customers’ activities on the website. This might include data through cookies on the website, navigation on the website and profiles. We gather those in order to optimize the site usability and create a better experience while visiting our site. None of those gathered information are allowed to be used by third parties. Your personal privacy means a lot to us.
All data gathered will be stored for the period that it is needed to fulfill the commitment per individual case.
8. Impairment of validity / non-renunciation
If any provision of these Terms and Conditions is declared invalid, illegal or void, this will in no way affect the validity, legality and applicability of the other provisions.
Failure by us at any time to enforce or exercise any of the rights set forth in these Terms and Conditions will never be considered a waiver of such provision and will never affect the validity of those rights.
In case of dispute, only the courts of justice of the district of Antwerp and their President will be empowered to make a decision. All costs for claims and lawyers’ fees will be for the account of the customer.
